The Culture at Nationwide Title Clearing Creates the Results

Nationwide Title Clearing, Inc. is the nation’s leading post-closing provider of document services for the nation’s largest financial institutions, services mortgage companies, and lenders. Eight out of ten of the top mortgage institutions rely on Nationwide for their primary source of wholesale documents.

 

From somewhat humble beginnings, Nationwide has grown from a small, local title company to a national influence in a dynamic way that impacts the entire national mortgage community. There are now over 600 employees located in three different states. The home office is located in Palm Harbor, Florida with a Data Center in Dallas, Texas. The Dallas facility is a huge backup center just in case there is an emergency, and the main computer and data systems go down, there will be no lapse in service for customers.

 

Nationwide has the capability to reach into every county in the United States, over 3,600 of them, and to secure any document that is needed for the retail lenders and mortgage companies. Speed and accuracy are the main criteria for success, and the industry is very competitive, and pressure packed. Nationwide has even made it possible for customers to reach into their portals and recover documents using their proprietary code. That make for an instant retrieval.

 

The key to success is that the information must be accurate and it must be delivered fast, or the documents may not be available at the time of the closing on the property. That would be bad because it would require rescheduling or worse, a buyer could back out of a transaction.

 

Nationwide has a compliance ratio of 99.98& and a failure ratio of only .78%. These two metrics alone signify that nearly 100% of the documents are making it on time and in a very accurate fashion.

 

John Hillman, the CEO of Nationwide states clearly that it is the employees and the culture generated by the whole team that is responsible for the ongoing success of the company. He emphasizes that there is a team effort that picks up where someone else lets off, whether through fatigue, illness, or misunderstanding. It has the feeling of everybody pulling together to make it all happen.

 

That is the thing about compliance, Hillman went on to say. There is a lot of talk in the industry about compliance, but in many cases, the talk does not produce results. Hillman claims that when employees understand the importance of things, they will rise to the occasion, and that is just what Nationwide’s employees have done over the years.

 

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